Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of. This book is written for every kind of business or organization, with the ultimate goal to deliver incredible customer service and achieve outstanding bottomline results. A revolutionary approach to customer service kenneth blanchard, sheldon bowles, rick adamson, kate borges, john. Ive seen some of not a fan, the video series, at my church. I saw ken speak at a customer service seminar and thought he was wonderful. Home selling team is comprised of 24 licensed real estate agents and administrative staff. How did i create this list of book club discussion questions. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. A revolutionary approach to customer service by ken blanchard, i really enjoyed the story line and characters he created to send his message to the audience. A revolutionary approach to customer serviceken blanchard, sheldon m. The book has sold a staggering million copies and was translated into 37 languages. Raving fans a revolutionary approach to customer service. In fans not customers he reveals the secret sauce of his business model.
Buy the book not a fan by kyle idleman and read along kindle, amazon, lifeway bookstore 2. Raving fans written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot just another program of the month. We guarantee that you will be book report book raving fans provided book report book raving fans with an essay that is totally free of any mistakes. Those wanting to create raving fans and enjoy future success will do likewise.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of. The responsibility for the contents lies with the respective authors. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. A revolutionary approach to customer service from the worlds largest community of readers. Ken blanchard and sheldon bowles present raving fans as a parable.
Oct 18, 2015 we use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Leta take this quiz and learn more about this book. If you like this book, be sure to go on to read gung ho, the second book in the series, which deals with getting employees fired up to produce great service for raving fans. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace. Fans want to be close enough to jesus to get all the benefits, but not so close that it requires sacrifice. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Raving fan customers is a great red to get you started on your path towards success. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help your customers are only satisfied because their expectations are so low and because no one else is doing better.
Youll also find printable book club questions at the end of this post to bring to your meeting. Comments and suggestions on these documents are welcomed. This section presents various documents relevant for the study. America is in the midst of a service crisis that has left a wake of disillusioned customers. Session objective nonverbals to bring about consistency in meeting and exceeding customer needs and thereby providing raving fans service. Fans may be fine with repeating a prayer, attending church on the weekend, and slapping a jesus fish on their bumpers. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly.
Open library is an open, editable library catalog, building towards a web page for every book ever published. It proved to be a very easy read, progressing through one continuous story with no chapters to speak of. At the very least the author should write something in the. From his phenomenal bestselling book, the one minute manager, coauthored with spencer johnson, which has sold more than 12 million copies and remains on bestseller lists, to the library of books coauthored with sheldon bowles, raving fans, gung ho. His one minute manager chain has sold complete 18 a million copies and been translated into more than 25 languages. I have purchased 5 copies and given them to friends and colleagues.
It is a thought provoking 42day devotional guide designed as a companion to the not a fan small group study. Iii be buying a copy for every single one of my employees at mackay envelope corporation. It is rare when i am blown away by a book, but that has happened this week upon reading kyle idlemans not a fan. How to convert your casual readers into raving fans nmx 2014 spi tv, ep. Raving fans report raving fans by ken blanchard 004. Its a parable form that shows the three steps the authors feel are most important in creating raving fans out of your customersthis means they arent looking to leave you at the first opportunity but instead stay with you and refer others to you. They are not going to control my business, tell me what i can and cant do, or take a cut of all of my profits. What makes a good leader is committed to bring you book. You need to create raving fans for your product or service. Nate streeter owner streetsmart marketing steve lundgren.
Ken blanchard and sheldon bowles, coauthors of the new york times business bestseller raving fans, are back with gung ho. Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. Raving fans by sheldon bowles, kenneth blanchard audio book. When stephen covey first released the seven habits of highly effective people, the book became an instant rage because people suddenly got up. Raving fans may be an easy, fun read, but the message is dead serious. List of available resources to grand prairie residents coronavirus covid19 the city of grand prairie is working with agencies to monitor the developing outbreak. Although this book was published years ago, the concepts that ken blanchard and sheldon bowles communicate are timeless. But noticing the book s presence, i purchased it and am glad i did. Department store, not a chain, restrooms were very clean and had an attendant, kids had a play area and people watched them, unlimited items in the dressing room, pinned white carnations on customers and red on employees, free coffee, use raving fan service customers needs whenever possible, raises and promotions for outstanding service.
Blanchard, 1993, morrow edition, in english 1st ed. Books every fan must read 0 of 10 smokey yunicks 2001 work best damn garage in town is regarded as a mustread for the diehard race fan. The book starts off with the president of a company telling the new area manager that the company was built on customer service, and that the three preceding area managers didnt understand that, and thats why they. Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. The book is 7 pages long, has no chapters, but does have a captivating story.
Its not that i disagree with the general premise that many church goers are mere bystanders and observerswhat idleman calls fans, though frankly, i dont know if id even give them that much credit, at least a fan is generally enthusiastic. Bowlesandhischairman,canadian senatordouglaseverett,wereresponsibleforbuilding thatcompanyintooneofcanadaslargestindependent gasolineretailers. Raving fans customers is an easy to read, informative and full of solid proven concepts. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning. They also allow me to promote my business name, not the franchise business name. Ken blanchard is the redness and chairman of the ken blanchard companies. Idleman is a teaching pastor at southeast christian church in louisville, one of the largest churches in the u.
Recipe for service is a book which is written by tony johnson. Raving fans is a parable that teaches how to define a vision, learn what the customer really wants and deliver results that turn customers into raving fans. But is that really the extent of the relationship jesus. Each essay is formatted according to the required academic referencing style, such as apa, mla, harvard and chicago. So when the two of them teamed up to publish the one minute manager in 1982, great things were to be expected. A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. Blanchard is known for raving fans and johnson has found megasuccess with who moved my cheese. Are you looking to optimize your business by creating loyal customers. If there is a survey or quiz, take it and see if it adds. If you really want a booming business, you have to create raving fans. When you send in comments we assume you agree your comments are shared with the general public and may be part of project reports.
Decide what you want, discover what the customer wants, deliver the vision plus one percent. If youre ready to start a book club, heres 40 of the best book club questions, for fiction and nonfiction alike. Nate streeter owner streetsmart marketing steve lundgren chief creative officer. Raving fans will shift your customer service paradigm and open your mind up to real service differentiation. Raving fans are invaluable to the success of any business. It made it a little tricky to break up into weekly readings but we found this little book to be packed with customer service and customer experience wisdom. What makes a good leader is committed to bring you book summaries of excellent texts that w. The book refers to what i call the three ds as the three secrets to raving fans.
Raving fans the ten truths for small business owners. While the book delivers great value to businesses of any size, there are real world applications of the raving fan model to all. Sheldon bowles sheldon bowls was the coauthor of this book. In each other book, little was said other than a quote here or there. Blanchard could easily have sat down and wrote a bland two page paper on how to. In 2010, he cofounded metro bank, bringing the same service culture to british banking. They are famous for their exclusive guaranteed sold or ill buy read more. Just having satisfied customers isnt good enough anymore. Raving fans is a fun little book with a terrific story. Blanchard and bowles explain how to get past the level of satisfied customers and achieve raving fans.
This book is about branding, differentiation, corporate culture, and organic growth, but the dominant theme is providing exceptional customer service. A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. It has two main characters charlie and the area manager. A great read that shares the value of always putting the customer first in a very engaging and entertaining way. This is an audiobook audio cd and does not include actual book. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. A revolutionary approach to customer service by ken blanchard and sheldon bowles. It challenges and grows participants on a daily basis over the course of the 6 week video series. Raving fans danielle palmer by ken blanchard olpd 3424 sect 004 when reading satisfied customers just arent good enough what you need are raving fans. I am an analyst focused on client experience in tulsa, ok. Your customers are only satisfied because their expectations are so low and because no one else is doing better. I rolled my eyes the first couple pages in when i realized the whole book was going to employ. In this raving fans summary, well outline the 3 secrets of creating raving fans to achieve amazing customer service and outstanding. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans.
The dictionary defines a fan as an enthusiastic admirer. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every. Raving fans ken blanchard hardcover harpercollins publishers. Home selling team was recently ranked by the wall street journal as one of the top 100 real estate teams in the united states the mark z. I chose healthyyou vending over the other companies for many reasons, but one of the top reasons was that they are not a franchise, although they give the support of a franchise. Remarkable after sales faulty fan report report date please complete the report in full to assist us in offering the best back up. The story chronicles keys to creating raving fans through the eyes of practitioners that charliethe fairy godmother has previously mentored. Raving fans revolutionary approach to customer service the. Kenneth hartley blanchard author and management expert. One of the reasons i wrote the book not a fan was to consider how jesus defined what it means to follow him, to be more than just a fan of his.
You have a celebrity2 write it, or you have someone else write it so that person can tell all the readers how great the writer is. Ken blanchard and spencer johnson are legends on their own already. I dont care if you work for a worldrenowned fortune 500 company or a small familyrun business consisting of 6 employees this 8page book can have an enormous positive impact on every person in your organization and every customer you serve. Its also why i keep looking for new ways to encourage people to seek jesus daily, instead of waiting for someone, even a pastor like me, to spoonfeed them. Raving fans by sheldon bowles, kenneth blanchard audio. I focus on our contact center, and part of my job is to recommend ways to continue to increase our client satisfaction and nps scores. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his angel to visit businesses that have figured out their vision and their system to deliver customer service extraordinary. Shortly after i started reading this book, i had to shut up my inner critic and open myself up to the lessons. I read raving fans as a supplemental text for a college, principles of customer service course.
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